Who we are
Information we collect
In order to provide our customers with our products and services, we may collect and use personal information about you and others. If we are not provided with all the personal information we request, we may not be able to supply our products and services. The type of information we collect includes names, addresses, phone numbers, email addresses, and other contact details.
If you use our IMAJH website or App service, we may also collect your IP address and postcode, although this information is collected on an anonymous basis, which means we do not match that information with personal information we may hold about you and we are not able to identify you from your IP address and postcode.
How we collect personal information
Generally, we collect an individual’s personal information from that individual. For example, we collect personal information when you sign up on our website or provide us with feedback or make a complaint through our website or other means of communication.
How we store personal information
We take all reasonable steps to keep secure any personal information that we hold about you and to protect your personal information from loss, misuse, or unauthorized alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
Purpose of collection
We collect personal information so we can:
Revise and enhance our service;
Fulfill your requests and respond to your queries and complaints;
Contact you about changes to our services;
Send news, information about our activities and general promotional material which we believe may be useful to you;
Monitor who is accessing our website or using our services;
Seek your opinion or comments about our products and services;
Carry out our management, administrative quality assurance, and complaint handling activities in a professional and efficient manner;
develop and implement initiatives to improve our products and services;
And report to our stakeholders and other interested parties as to IMAJH performance.
We may use personal information to advise the individual concerned about new products and marketing initiatives that we think may be of interest to them. This may include product and service offerings, newsletters, and general information about us.
Those who prefer not to receive information about our products and services can either:
Ask to be removed from the relevant circulation list by contacting contact us, using the contact details listed below;
Or follow the unsubscribe link in any relevant electronic communication.
We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service on an individual unless individuals have expressly consented to that disclosure.
If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us, using the details listed below. However, where:
The access impacts on the privacy of others;
The request for access is frivolous or vexatious;
There are existing or anticipated legal proceedings; or
Such access can be denied under law or by a law enforcement agency,
we may deny your request for access. If we deny your request for access, we will let you know why. We may also charge a fee to cover the reasonable costs we incur in processing your request.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Quality & correction
At all times we strive to ensure that the information we hold about you is accurate, complete, and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete, or inaccurate, you should let us know. We will use all reasonable efforts to correct the information. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.